Staying in touch

Here’s how to reach OPERS if you’re outside the United States

By Kristen Dohrmann, Ohio Public Employees Retirement System

June 13, 2018 – We receive many questions through our social media sites, but we can’t always post responses to them.

So periodically we’ll use our PERSpective blog to answer questions we believe will have widespread interest.

Q: How do I contact OPERS if I am out of the country?

A: No matter where you go you can contact OPERS by phone or through your online account. You can call us toll-free at 1-800-222-7377, from anywhere in the United States, Australia, Costa Rica, France, Germany, Ireland, Italy, Korea, Netherlands, Philippines, Thailand and United Kingdom. Or you can call 614-222-5684 from anywhere in the world; however, long distance rates will apply.

If you are planning to move or travel outside the country, you are encouraged to register for an online account to access your personal information or send a secure message to one of our member service representatives. To learn more, check out this fact sheet.

Q: I contribute 10 percent from my paycheck to OPERS. Who determines what I contribute?

A: The OPERS Board of Trustees certifies contribution rates for members and employers based on amounts allowable by state law. Rates for local members, those who work for local municipalities, are set annually. Rates are set biannually for state workers.

Contribution rates for members of law enforcement and public safety differ from those of local and state members, and they’re set according to the same timeline depending on whether those members work for local or state employers.

In May, the Board certified 2019 rates for local members. They will be unchanged from this year, as follows:

Local: Employer rate: 14 percent; member rate: 10 percent

Law enforcement: Employer rate: 18.1 percent; member rate: 13 percent

Public safety: Employer rate: 18.1 percent; member rate: 12 percent

Contribution rates for state employees and employers were last set in 2016, for 2017 and 2018. The Board is expected to set them for 2019 and 2020 in September.

Q: What is a Morningstar Investment Profile?

A: OPERS partners with Morningstar Inc., a leading provider of independent investment research, to deliver quarterly Investment Profiles for each of the OPERS Investment Options for participants in our Member-Directed and Combined plans.

Morningstar Investment Profiles present all the important facts about an investment on a single page, in a format familiar to many investors. They rank each fund’s volatility, risk, return and overall performance. You can find more information in the Investment Profile Page User’s Guide.

Kristen Dohrmann

Kristen Dohrmann is a senior communications specialist with the Ohio Public Employees Retirement System. Kristen is responsible for active member communications including the quarterly member newsletter, OPERS News. She has more than 10 years of experience as a communicator in the public sector.

Kristen Dohrmann

Senior Communication Specialist

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