OPERS unveils new registration process

Updated procedure designed to protect members’ personal information

By Michael Pramik, Ohio Public Employees Retirement System

May 29, 2025 – OPERS has improved our online account registration process and added an additional layer of protection through identity proofing. These changes are in response to a general increase in online fraud cases and represent an effort to keep your personal information as secure as possible.

If you have never registered for an OPERS online account, we encourage you to visit opers.org and register. If you register for your own secure, online account, that eliminates the chance that someone could register fraudulently using your information.

During the registration process, you will be asked to authenticate your identity. If you are asked to go through the identity proofing process, the system will prompt you to provide your government-issued identification and then will ask you to take a selfie picture to confirm your identity.

Once registered, as you perform high-risk transactions online, such as a banking change, you also may be asked to prove your identity.

If you have previously registered for an OPERS online account but haven’t accessed your account in some time, you will be prompted to re-register and will be required to prove your identity.

If you have registered for an account and have accessed it recently, your registration and password will remain valid. If you forget your password and need it to be reset, you will be asked to confirm your identity through a multifactor authentication process. This process is more secure than the previous system, which required you to answer challenge questions.   

We’ve added this layer of security to assist in protecting your account and to prevent fraud along with any unauthorized access to your OPERS account information. We encourage you to protect your personal online account information. Never share your username and password with anyone, even if the person seems trustworthy.