Member Services caps helpful year
Statistics show vast improvement in percentage of calls answered
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Author: Donna Castiglione
Benefit schedule set for 2019
Payments usually made on the first business day of each month
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Get ready for 2019
OPERS’ tips help make sure you’re prepared for the new year
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We can put ourselves in your shoes
As members, OPERS employees also are affected by rule changes
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We don’t really have a ‘call center’
Top goal of OPERS Member Services is quality service
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Benefit schedule set for 2018
Payments usually made on the first business day of each month
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Help us help you: Read your mail
Our communication to members and retirees has important information
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The law is the law
Mandated rules often dictate the terms of our members’ benefits
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Reducing hold times
OPERS debuts ‘Fast Facts’ to help members spend less time on the phone
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Say ‘ahhh’: Annual statements get new look
Keep better track of your financial health with a yearly checkup
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